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Free Shipping + Discounts 

Shipping

Amazon, USPS, FedEx, UPS, DHL Domestic, and International deliveries are affected by COVID-19, and we've been informed they no longer guarantee their delivery time.

General

  • Purchases made Monday – Friday before 4:00 pm (Eastern Time) will be processed the same day

  • Purchases made Friday after 4:00 pm (Eastern Time) and on the weekends (Saturday and Sunday) will be processed the following Monday

Delayed Shipping

  • During Federally Recognized Holidays, shipping may be subject to delays. If Right Grand is closed to observe a holiday, any orders placed on that holiday will ship the following business day.

  • When a federal holiday falls on a Saturday, it is usually observed on the preceding Friday. When the holiday falls on a Sunday, USPS usually observes it on the following Monday. We apologize for any inconvenience that this may cause.

Federally Recognized Holidays

  • New Years Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas Day. *Presidential Inaugurations, are also considered federally observed holidays.*

Lost / Damaged Orders

  • Right Grand will do everything in its power to see that your items are delivered correctly and in perfect condition. We will work with you in the event of a shipping issue. If you believe there has been a shipping error or other problem with your order, please contact us. info＠rightgrandjewelry.com

Rescission Of Sale

  • All non-shipped orders can be canceled and refunded (see our full cancellation policy). Shipped orders cannot be canceled. Please contact info＠rightgrandjewelry.com immediately if you would like to cancel your order. We reserve the right to cancel any order if it has not shipped yet due to inventory discrepancies, quality control, typographical errors, manufacturer restrictions, or payment-processing issues.

  • (To avoid our responses landing in your spam folder, we recommend adding info＠rightgrandjewelry.com to your contacts)

International Shipping

  • By law, we are required to declare the actual purchase price of all items in your order. We cannot declare your purchase a gift or at any other amount less than the actual purchase price.

  • International purchases are subject to any additional fees dictated by the country receiving the package, and the international carrier.

Ruturns and Exchanges

What products can be returned or exchanged?

Only products purchased directly on our official website can be returned or exchanged. If you have made a purchase from Amazon, Walmart, or any other reseller, please contact them instead. 

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Undamaged and resaleable products may be returned for a full refund within 30 days of the date the item was delivered to the designated shipping address. For more information, please contact our customer support team at info@rightgrandjewelry.com

The refund Period may take around one week or so after contacting us.

The refund would be returned as a Paypal cashback refund or store credit. (customer's choice)
Shipping fees should be paid by the buyer and refunded by the seller.

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Undamaged and resaleable product return conditions include but are not limited to:

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Returns must include all items sent in the original package.

 

Returns must be sent in the original undamaged packaging.

 

The RMA (Return Merchandise Authorization) number provided by ESR must be visible on the shipping label.

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Click here to initiate a refund.

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