FAQ

There may be duties and taxes applied on your shipment that you will be responsible for. For more detailed information, please contact your local customs office.

How can I track my order?

Once your order has been shipped, you will receive the tracking number via email.

What is the warranty policy?

We offer one year warranty for all products on manufacturer defects.

What is the warranty policy?

We offer one year warranty for all products on manufacturer defects.

Are Right Grand jewelry's waterproof?

Our jewelry are made of 316 stainless steel, which is durable, waterproof, and will not change color with regular wear.

We still suggest removing the jewelry when showering or performing manual tasks that can scratch the piece or damage the color plating.

What is the surface of colored steel?

The surface is PVD plating (Physical Vapor Deposition), it’s a vacuum coating process that produces a brilliant finish. PVD utilizes a titanium nitride that provides an extremely durable coating.

Can you engrave my logo on the products?

Yes, we can engrave your logo on the products.

Please send us your logo file and request.

Can you make samples, and how do you charge?

Yes, We produce free samples for wholesale orders. Please contact us for details.

Do you have a jewelry report?

Yes, our products are qualified for REACH regulation certified by SGS and NPS. We can send you the report for reference.

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Frequently asked questions

Do you ship to my country?

What is the shipping cost and delivery time?

Will I be charged duties and taxes?

How can I track my order?

What is the warranty policy?

What is the warranty policy?

Are Right Grand jewelry's waterproof?

What is the surface of colored steel?

Can you engrave my logo on the products?

Can you make samples, and how do you charge?

Do you have a jewelry report?